How to use your new online account

Welcome – let's show you around!

You’ll find the navigation bar on the left of your screen after you log in.

Home

Here you'll find important info such as:

  • Your account balance.
  • Your account number.
  • Your Direct Debit details.
  • Your recent charges and payments.
  • Access to the OVO Carbon Tracker at the bottom of the page.

With options to:

  • Change your Direct debit.
  • Manage your payments.
  • Download your latest monthly statements.

Usage

  • The drop-down menu lets you access your Yearly or Monthly energy use.
  • If you have OVO Beyond you'll find your monthly Zero In updates here too.

Yearly usage lets you:

  • See what you've used for any year since you got your smart meter.
  • Use the back arrow at the top to see previous years' energy use.
  • Use our interactive graph to see your energy use broken down for each month.
  • Compare your energy use to one year earlier.
  • Choose to see your energy use in £ or KWh by using the button below the graph.

Monthly usage lets you:

  • See what you've used in £ and kWh for any month.
  • Use the back arrow at the top to see previous months' energy use.
  • Use our interactive graph to see your energy use broken down for each day.
  • Compare your energy use to the previous month, and to the same month last year.
  • Choose to see your usage in £ or KWh by using the button below the graph

Charges

Here you'll find:

  • Your charges for your energy use during the current month.
  • Your standing charges.
  • Your meter readings for each fuel during this period.
  • Your current account balance.
  • A link at the bottom of the page where you can view your daily energy use and charges in a graph format.

With options to:

  • Navigate the back arrow at the top to see previous months' energy use and charges.
  • Download monthly charges PDFs for previous months' energy use.

Payments

Here you'll find:

  • Your current account balance.
  • Your last Direct Debit payment.
  • The bank account details we hold for you.
  • Your current Direct Debit amount.
  • Recommended Direct Debit based on our predictions
  • Your current Direct Debit date.

With options to:

  • Change your Direct Debit date or amount.
  • Try our handy Direct Debit calculator.
  • Top up your balance by making a one-off card payment.
  • Apply for a refund.

Plan

The drop-down menu lets you access your OVO Beyond zone if you have this upgrade.

On your Plan page you'll find:

  • Your current OVO Energy plan.
  • Details of your Interest Reward
  • Details of your OVO Beyond upgrade (if you have this).
  • All the details of your plan for each fuel.

Offers

Here you'll find any available offers and upgrades.

Account

Under the drop-down menu you'll find:

  • Profile.
  • Help and support.
  • Moving home.
  • Logout.

On Profile you can:

  • See the contact details we hold for you.
  • Change your account password.
  • Change your phone number, email and marketing preferences.
  • Tell us you're moving out.

On Help and Support you can:

  • Find out what to do in an emergency.

  • Contact us.

  • Report any security concerns you may have.

On Moving Home you can:

  • Tell us the date you're moving out.