Leaving OVO with a credit balance
You’ll get your final bill within 6 weeks after switching away. If you’ve overpaid and you’ve credit on your account, we'll refund you within 10 working days after you receive your final bill. If you've been paying by Direct Debit the refund will go back into the same bank account.
If we supplied you with both gas and electricity, your final bill may arrive as two separate statements. So you’ll get your refund after you’ve received both bills.