Missing bill

If you haven’t received a statement for a while it could be because:

You’re new to OVO

If you’ve just joined us, it usually takes around 4-6 weeks to receive your first statement.

You’ve had a smart meter installation

When you’re getting a smart meter, we'll pause your statements until your new meter has been set up and validated. This process is standard across all energy suppliers.

It might take up to 6-8 weeks to receive your first bill after smart meter exchange.

You’ve moved home

If you’ve moved and signed up to OVO again, it can take 4-6 weeks to get your first bill.

You’ve left OVO

If you’ve switched to a new supplier, you’ll receive your final bill within 6 weeks. We need to wait for your new supplier to send your first readings to us. Once you’ve got your final statement, if you're due a refund, you'll get it within 10 working days.