Your account balance

We calculate and deduct your energy charges from your balance whenever we get a reading from your smart meter. These charges add up to the same amount as if we had calculated them monthly – but it means you have the benefit of seeing exactly what you’re using each day and what your account balance is, without having to wait until the end of the month.

We still only take payment once a month from your bank account through your Direct Debit.

Check your balance