Cancel your switch

You have a 14 day cooling-off period to change your mind after you signed up to any new energy provider, including OVO. If you want to cancel your switch during this time, simply contact your new supplier. You won’t pay any exit fees.

After your cooling-off period, you can’t stop your switch. You'll have to wait until your switch finished, then you can start switching again.

If you switch away and on a fixed OVO plan, you’ll have to pay £30 exit fees for each fuel. If you’re on our variable rate plan (Simpler Energy), you can leave at any time without paying exit fees.