Recommending you a Direct Debit
Keeping your payments in check is important. So you don’t end up building up a negative balance. If we think that could happen we’ll give you a heads-up.
How we can help you stay on track
We’ll recommend you a new Direct Debit amount – you’ll see this on your bill every month and every time you log into your account. So you can either increase it or make a top-up payment, to get back on track quickly.
Of course, you can always set your payment amount higher than our recommended amount. This is a good move if you have a big negative balance and want to clear it faster.
Top tip! You’ll earn 3-5% interest on any positive balance*. So it pays to keep your account nice and healthy.
What’s the difference between a Direct Debit check-in and a Direct Debit recommendation? They both protect you from paying a lump sum at the end of your year with us. But here’s what sets them apart:
Direct Debit check-ins
We run the first one 3 months after you join us – and every 6 months after that
If we notice you’re on course to build up a negative balance, we’ll ask you to increase your payments
If we don’t hear back, we’ll do it for you (always with 10 days’ notice)
Direct Debit recommendations
You’ll see this on your bill every month and every time you log into your account
We’ll make them every time we see you’re paying a bit more or less than what you’re using
We’ll calculate how much you should change your payments to bring your costs back on track
This helps you stay on top of your bills month after month, but changing them is your call
Terms and conditions
*Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply.