Smart meter booking problems

There are several reasons why you might not be able to book a smart meter appointment online. These include:

  • We only supply your gas – each fuel has its own smart meter but it’s the electricity smart meter that sends us readings for both fuels. So we’d need to supply your electricity too.

  • If your switch to OVO is in progress.

  • If you’re switching away from OVO.

  • If you’re in the process of taking over, or closing, the account of an OVO member who has passed away we’ll wait until this is complete.

  • The network signal may be too weak in your area. As the national upgrade to smart meters gathers pace this should become less of a problem.

  • Reduced availability of engineers or appointments – we recommend you keep checking online for new appointment slots.

  • Certain issues with your account (if this is the case, we’ll let you know).

If you’re unable to book online please get in touch so we can help.


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