Why did I have to reset my password?

We may have asked you to do a password reset because we’ve moved your OVO account onto our new system. Don’t worry – your account’s security and your personal data have not been affected in any way.

The good news is, your updated online account will help you get the most out of your smart meter. And that's important, as it’s the future of our smarter, greener energy system.

Your account now has clear and simple graphs to let you see what you’re using and your account balance updated each day (if you chose daily reading preferences when you had your smart meter installed).