Monthly bills with a smart meter
If your smart meter sends half-hourly or daily readings
We work out your energy-use charges daily based on the data it shares with us, but your bills are issued on a monthly basis and your Direct Debit payment is taken once a month.
If your smart meter sends monthly readings
We work out your energy-use charges monthly, send your bill each month and collect your Direct Debit payment once a month.
We’ll bill you monthly on a regular date between the 1st and 28th – this is the date we began supplying your energy. We’ll send your latest bill by email or post (depending on your contact preferences).
Your bill shows your up-to-date account balance, plan details, meter readings, energy costs (including standing charges, VAT and any upgrades), any Interest Reward we give you and payments you’ve made during the billing period. Your Direct Debit payment is still taken once a month.
If you don’t have a Direct Debit set up on your account, your bill offers ways to pay.
You can see your latest bill online around 5 days after your billing date.
You can also check your up-to-date energy use charges and account balance on the 'Home' screen by scrolling to 'Money in and out of your balance'.