How to use your online account

Here you'll find important info such as:

• Your account balance.

• Your account number.

• Your Direct Debit details.

• Your recent charges and payments.

With options to:

• Change your Direct debit.

• Manage your payments.

• Download your latest monthly statements.

The drop-down menu lets you access your Yearly or Monthly energy use. 

Yearly usage lets you:

• See what you've used for any year since you got your smart meter.

• Use the back arrow at the top to see previous years' energy use.

• Use our interactive graph to see your energy use broken down for each month.

• Compare your energy use to one year earlier.

• Choose to see your energy use in £ or KWh by using the button below the graph.

Monthly usage lets you:

• See what you've used in £ and kWh for any month.

• Use the back arrow at the top to see previous months' energy use.

• Use our interactive graph to see your energy use broken down for each day.

• Compare your energy use to the previous month, and to the same month last year.

• Choose to see your usage in £ or KWh by using the button below the graph.

Here you'll find your:

• Charges for your energy use during the current billing period.

• Standing charges and any upgrades.

• Meter readings for each fuel during this period.

• Current energy account balance.

With options to:

• See detailed energy use and charges for the current (and previous) billing periods.

• Download current (and previous) bills.

Here you'll find:

• Your current account balance.

• Your last Direct Debit payment.

• The bank account details we hold for you.

• Your current Direct Debit amount.

• Recommended Direct Debit based on our predictions

• Your current Direct Debit date.

With options to:

• Change your Direct Debit date or amount

• Try our handy Direct Debit calculator

• Top up your balance by making a one-off card payment

• Apply for a refund

On your Plan page you'll find your current OVO Energy plan for each fuel.

Here you'll find any available offers and upgrades.

Under the drop-down menu you'll find:

• Profile.

• Help and support.

• Moving home.

• Logout.

On Profile you can:

• See the contact details we hold for you.

• Change your account password.

• Change your phone number, email and marketing preferences.

• Tell us you're moving out.

On Help and Support you can:

• Find out what to do in an emergency.

• Contact us.

• Report any security concerns you may have.

On Moving Home you can:

• Tell us the date you're moving out.

You’ll see all your plan and contract details at ‘My plan’ on the Account section

You’ll be able to check your:

• Plan name

• Unit rate

• Contract start and end dates

• Standing charge

• Exit fees (only if you’re on a fixed plan).

(If you’ve renewed, but your old contract has not yet expired we’ll show your old rates until your new contract starts.)