Smart meter data security

Smart meters are super secure. We use safety measures agreed with the government (like encryption) to make sure that any data your smart meter shares with us is always safe and private. We also follow strict rules set out by the industry regulator, Ofgem, and all your personal data is safeguarded by the Data Protection Act too.

Smart meters don’t use the internet and have their own closed communications system. It’s been designed with top cybersecurity experts, including the government’s security and intelligence organisation, GCHQ. This means your data can’t be seen by anyone except you and us.