Reducing your Direct Debit when you have a positive balance

A positive balance is a sign your payments are covering your energy use at the moment, and your account is in good health.

You could lower them now, but before you do, just remember:

  • This money could cover your energy use later – this is because we expect you to build up a positive balance at some point, usually in summer. And we expect this balance to help cover your bills in winter, when you use more energy.

  • We don’t want you to pay a lump sum at the end of your year with us – which is why we run regular Direct Debit check-ins. If we think your payments won’t cover your energy use, we’ll ask you to adjust them. Or we’ll do it for you (always with 10 days’ notice).

Plus, keeping the extra credit in your account can come in handy

You get 3-5% interest reward* on any credit higher than your monthly payment amount. For example, if you have £150 credit and your Direct Debit is £100, 3-5% of that additional £50 is all yours.

If you ask for a refund now and your energy use goes up later in the year

We might need to ask you to increase your monthly payments. That’s because you’ll no longer have your credit as a buffer to cover the extra energy you’re using.

Top tip! Check our Direct Debit calculator to see how changing your payments can affect your balance over time.

Terms and conditions

*Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply.

How to change your Direct Debit

Try our Direct Debit calculator