Why is there a credit on your account?

If you’ve noticed an unexpected credit for your energy use on the Home screen, here’s why:

Your energy account balance works like a pot of money – set payments go in, different amounts come out. We calculate what to take out by adding up:

• Your standing charges – a daily fixed charge for supplying your energy
• The cost of the energy you’ve used, plus VAT
• The cost of any upgrades – like OVO Beyond
• Any extra, one-off charges

What you need to do:

• Log back into your account in a few days to see your updated balance
• Send regular meter readings to keep your energy account balance as accurate as possible

(*The Self Service Reward is discontinued for new members)