Getting a new In-Home Display (IHD)
We’ll send you a new IHD if:
- Your IHD has stopped working - we'll replace it for free. We’ll ask you to return your broken IHD, so we can send you a new one.
- You've broken your IHD. A new one will cost £28 plus £5 postage.
- You've moved into a property with OVO smart meters but no IHD - we’ll send one for free.
- You didn’t get an IHD when your smart meter was installed. We’ll send one for free.
Due to stock levels, we can't replace a working IHD with a new one and we are not currently offering upgrades.