Gave an incorrect meter reading

If you gave us the wrong reading, here’s what to do:

Just follow the same instructions to send a new reading before midnight on the same day and we’ll update your account with the new reading. If you need to update the reading after this time, please get in touch so we can help. The best time to send your readings are on the date we bill you each month.

How to send a reading

Enter your 5-digit reading for electricity and 4- or 5-digit reading for gas into the boxes. Read the numbers from left to right and include zeros. Leave out numbers after a decimal point or in red. If your reading’s too short to fill all the boxes, put a zero in the first box.

How to send a meter reading