Can't send meter readings online

We're sorry but you can't send us a smart meter reading through your online account right now. We're working on getting this set up. In the meantime, if you do need to send a reading from your smart meter(s) please email them to us.

How to read your smart meter

For electricity press 9 on your electricity smart meter until you see ‘IMP KWH’, then read the numbers displayed underneath.

For gas press 9 on your gas smart meter until you see ‘VOLUME’, then read the numbers displayed underneath.

If your smart electricity meter’s on an Economy 7 tariff, press 6 on the keypad until you see ‘IMP R01’. This shows your off-peak (night-time) reading in kWh. Then keep pressing ‘6’ again until you’ll see ‘IMP R02’. This gives your daytime reading.


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