If you think you have a gas emergency call the 24 hour National Gas Emergency hotline on 0800 111 999.
What to do If you can smell gas or think you have a gas leak:
- Open doors and windows to let the gas out.
- Check if your gas appliances are switched off.
- Turn your gas off at the isolation switch (if you know where it is).
- Wait outside of your home and let your neighbours know.
What not to do when having a gas emergency:
- Don't use any electrical switches and don't switch lights on or off.
- Don't smoke, light a match or use any other kind of naked flame.
- Don't go back into your home until you've got the all-clear.
If you are worried fumes containing carbon monoxide are escaping from a gas appliance, call the 24 hour National Gas Emergency hotline on 0800 111 999.
Power cuts usually don't last long, but if it's more than a few hours call your Distribution Network Operator (DNO) on 105.
Before you ring:
- Check your fuse board if there's a fault with your electrical items or switches.
- See if your neighbours have power. If they don't, it's likely there's a problem with the local network – call your DNO on 105.
Need extra support?
We always aim to make life as easy as possible for you. This is why we have a Priority Services Register (PSR) to help our customers with special needs.