Emergency

Gas emergency

If you think you have a gas emergency call the 24 hour National Gas Emergency hotline on 0800 111 999.

What to do If you can smell gas or think you have a gas leak:

  • Open doors and windows to let the gas out.
  • Check if your gas appliances are switched off.
  • Turn your gas off at the isolation switch (if you know where it is).
  • Wait outside of your home and let your neighbours know.

What not to do when having a gas emergency:

  • Don't use any electrical switches and don't switch lights on or off.
  • Don't smoke, light a match or use any other kind of naked flame.
  • Don't go back into your home until you've got the all-clear.

Carbon monoxide

If you are worried fumes containing carbon monoxide are escaping from a gas appliance, call the 24 hour National Gas Emergency hotline on 0800 111 999.

Check our guide for more information about gas safety.

Power cuts

Power cuts usually don't last long, but if it's more than a few hours call your Distribution Network Operator (DNO) on 105.

Before you ring:

  • Check your fuse board if there's a fault with your electrical items or switches.
  • See if your neighbours have power. If they don't, it's likely there's a problem with the local network – call your DNO on 105.

PAYG emergencies

If you have a top up meter, please visit the Boost website to get help in an emergency.

Need extra support?

We always aim to make life as easy as possible for you. This is why we have a Priority Services Register (PSR) to help our customers with special needs.

Learn more and find out how to apply for the PSR.