How long is the switching process

Changing energy suppliers usually takes 3-4 weeks, including a 14 day cooling off period, during which you can change your mind.

You’ll receive your first statement within 6 weeks from your new supplier.

It takes up to 6 weeks to receive your final statements from your old supplier and usually another week to get a final refund.

If there’s a read dispute (where your closing or opening meter readings are disputed by either energy supplier), it may take up to 12 weeks before you receive your final bill from your old supplier. You don’t have to do anything during this time as the energy suppliers will resolve this between themselves.