Priority Services Register

The Priority Services Register (PSR) is a free service for vulnerable customers who need extra support.

If you’re on the PSR, here are some things we can do for you:

  • give you notice of planned power cuts
  • send your bills in braille or large print; or send copies to a carer, friend or family member
  • offer a free annual Gas Safety Check
  • read your bills out to you each month.

You can apply if you:

  • are of pensionable age
  • are disabled or chronically sick
  • have a long-term medical condition
  • have a hearing or visual impairment or additional communication needs
  • are living with children under 5
  • are experiencing mental health issues
  • have learning difficulties
  • are unable to speak English
  • going through life-changing events (like: an operation, pregnancy, or bereavement).

To apply, you can:

Register online