Account holder passed away (Bereavement)

If a friend or family member who has an OVO account has recently passed away, we're here to support you. We'll help you to either transfer ownership of the account or close it.

When you're ready, please get in touch. If you’re the executor of the estate, you can help us by gathering the following details before you call:

  • The date the person passed away
  • Your contact details
  • Your bank details, if you plan to take over the account
  • Meter readings

If you're not the executor of the estate, you can still let us know the account holder has passed away.

We'll then need to talk to the executor of the estate – so if you can, please let us know their contact details.

Get in touch with us