Welcome to the Help Centre

Price cap changes

To find out all the latest information about the announcements from Ofgem and the government, visit:


Coronavirus: managing your energy

We want you to know everything is working as normal. Our phone lines might get a bit busier with the current coronavirus rules. So if you’re able to, please use your OVO account online or app where possible.

Read our FAQs

Still need help?

Message us

Skip the hold music – Our OVO Bot can help you find the answers you need or connect you to one of our support team.

Open weekdays between 8am - 6pm, 9am to 1pm on Saturdays.

Messaging is unavailable now. Please email us on:

[email protected]

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