OVO Energy - Help Centre

We'll apply this to your bill automatically alongside the Energy Bill Support Scheme.

If you need additional support, we may be able to help you with energy costs.

Apply for a refund

Direct Debit calculator

Moving out

Change Direct Debit amount

Gas leaks, power cuts, carbon monoxide

All About Pay As You Go

Bills, statements, payments, account balance and refunds

Meters, meter readings, energy use and engineer appointments

Account management, plans, upgrades, renewal and rewards

Moving out, moving in, new to OVO, switching away and closing account

Emergencies, energy advice, vulnerable customers

Still need help?

Skip the hold music – Our OVO Bot can help you find the answers you need or connect you to one of our support team.

Open weekdays between 8am - 6pm, 9am to 2pm on Saturdays.

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