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Payments and topping up
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Payments and topping up

Can the In-Home Display (IHD) warn me when I’m getting low on credit?
Do I need a top-up card to top up my smart meter?
How will I pay my debt back on a smart meter in Pay As You Go mode?
If I pay in advance, how can I owe money?
I've lost my top-up key/card – what do I do?
How can I top up my Pay As You Go meter?
How will I pay my debt back on a traditional Pay As You Go meter?
My key/card isn’t working – what should I do?
My key/card for my Smart Pay As You Go meter isn’t working – what should I do?
What happens if I need to top up while I'm changing supplier?
What happens if I run out of credit during the night or at the weekend?
What happens if I have a Pay As You Go meter that runs out of credit?
Why do I have to keep my supply topped up if I'm not using any energy?
I've lost my top-up card – what do I do?

Pay As You Go

Payments and topping up
Can the In-Home Display (IHD) warn me when I’m getting low on credit?
Do I need a top-up card to top up my smart meter?
How will I pay my debt back on a smart meter in Pay As You Go mode?
If I pay in advance, how can I owe money?
I've lost my top-up key/card – what do I do?
How can I top up my Pay As You Go meter?
How will I pay my debt back on a traditional Pay As You Go meter?
My key/card isn’t working – what should I do?
My key/card for my Smart Pay As You Go meter isn’t working – what should I do?
What happens if I need to top up while I'm changing supplier?
What happens if I run out of credit during the night or at the weekend?
What happens if I have a Pay As You Go meter that runs out of credit?
Why do I have to keep my supply topped up if I'm not using any energy?
I've lost my top-up card – what do I do?
Meters and In-Home Displays (IHDs)
Help and support
Top up app
FAQs

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