Debt advice

If you’re having money troubles and you can’t pay your energy bills, please call us on 0800 0699 831. We’d much rather you told us about it and we'll do everything we can to help you work things out.

We’ll talk you through your options, based on your circumstances. If you’re in debt, we can work out a payment plan together. And if your debt keeps on going up, we can fit a prepayment meter at your home, from our sister company Boost, so you can pay it back, a little at a time. A prepayment meter is where you pay for your energy as you use it.

You can also apply online to the OVO Energy Fund and we may be able to give you a one-off payment to your energy account.

You can apply if you:

  • Have, or used to have, an account with OVO Energy

  • Have a debt on your gas or electricity account of at least £150

  • Earn less than £16,190 a year

  • Have a valid reason affecting your ability to pay

If your application to the OVO Energy Fund is successful, we’ll also offer you a 1-hour phone call with an energy advisor. They’ll talk through your options and explain how you can reduce your risk of debt.

Even if you don’t think you’re eligible, please call us on 0800 0699 831 so we can help you find other options.

Apply for OVO Energy Fund