PAYG Smart meter guides

Have a look below for the guide that matches your meter – just click to open and download it. In these guides, we'll explain the essentials – like topping up, using emergency credit, and getting help when you need it. We'll show you how to get the most out of your smart meter and make your home more energy efficient.

You should be able to find your meter type on your meter. If you need some help the best way to get in touch with us is via chat. Just click the green chat icon on the bottom right of your screen (8am to 6pm Monday to Friday and 9am to 2pm on Saturday). Or call us on 0330 175 9669 during the same times.

SMETS 1 Secure guide

SMETS 2 Aclara guide



SMETS1 Elster

SMETS2 Elster

SMETS1 Aclara