How to get a refund

You can ask for a refund if:

  • You’re paying via Direct Debit
  • You’ve enough money in your account to cover one Direct Debit payment
  • Minimum refund amount is £5 - the maximum is £1000

If you think that’s the case, you can ask for a refund. The refund will arrive in your bank account within 10 working days.

Get a refund