Switching energy suppliers when in debt
If you’ve been in debt with your energy supplier for more than 28 days, they might not let you switch until you’ve cleared the outstanding amount.
However, if you’re in debt because your supplier made a mistake, they can’t stop you switching.
There's also an option for your new supplier to ‘buy your debt’ from your current supplier to allow you to switch.
If you’re in debt with us and need help, get in touch and we’ll talk through your options and ways we can support you.